Home / Returns and refunds
This page sets out when an order can be cancelled, what can come back, and how refunds are paid. It covers everything bought on purepharm.co.za. If anything here is unclear, write to care@purepharm.co.za or phone 068 610 8924 on a weekday.
You can cancel an order at any point before it is couriered. Send your order number to care@purepharm.co.za and we will cancel the order and refund everything you paid, including any delivery fee, to the payment method you used. If the parcel has already left, the 7-day return below applies instead.
Anything unopened, with its seal intact, can come back within 7 days of delivery. You do not need to give a reason. This follows the cooling-off right in section 44 of the Electronic Communications and Transactions Act.
Email us within the 7 days and we will send you the return address. You pay for the return courier, which is the one cost the Act leaves with you. Once the parcel reaches us with the seal unbroken, we refund the full amount you paid.
Anything opened. The resin, the honey and the balm are sealed when they leave us, and once a seal is broken the product cannot go back on a shelf, however much is left in the jar. The one exception is a fault, covered next.
We also do not refund on results. No seller can honestly promise what a supplement will do for a particular person, so we make no promise of that kind, and we do not refund against one.
Email photos and your order number to care@purepharm.co.za within 7 days of delivery. We reply within 3 working days. If the fault is ours, we arrange and pay for collection, and you choose between a replacement and a full refund, delivery included.
The Consumer Protection Act separately covers defective goods for 6 months from delivery. Nothing on this page shortens that.
Refunds go back the way the money came, through PayFast to your card or bank account, within 7 working days of the refund being agreed. Banks can take a few days more to show it on your side.
Updated 4 August 2026.
PurePharm