Shipping and Delivery

Everything below describes what actually happens when you place an order with us. If something here does not match your experience, email care@purepharm.co.za or phone 068 610 8924 and we will sort it out.

Where we deliver

South Africa only, to any address a courier can reach, including the smaller towns. We do not ship internationally at the moment. If you are outside South Africa and want a jar, email us and we will tell you honestly whether we can help.

What delivery costs

Order value	Delivery
R499 and above	Free
Under R499	R99 flat rate

Both our jars are priced above R499, so a single-jar order ships free either way. The 15 g jar is R500 and the 40 g jar is R999.

How long it takes

One to three working days from dispatch for most addresses. Outlying areas can take a day or two longer, and that is the courier’s network rather than ours. Orders placed over a weekend or a public holiday go out on the next working day.

Every order is tracked. You will get the tracking number by email once the parcel is collected, so you can see where it is without having to ask us.

How it is packed

Jars are packed and dispatched in South Africa. The resin is sealed and boxed, and it travels well in local conditions. Warm weather can soften the resin in transit, which is normal for the material and not a fault. Ten minutes in the fridge firms it up again. There is more on this in storing shilajit in South African heat.

Paying for your order

Payment is handled by PayFast, which covers debit and credit cards and Instant EFT. You are taken to PayFast to pay and returned to us afterwards. We never see or store your card details.

If something goes wrong

If a parcel is delayed, damaged or does not arrive, contact us and we will chase the courier. Our returns position is set out in full on the refund and returns policy, and the terms of sale are on the terms and conditions page.

Questions people ask

Do you deliver to my town?

If a courier delivers there, yes. That covers the whole country including smaller centres. Rural addresses sometimes add a day.

Can I collect instead of having it delivered?

We do not run a collection point. About 23 independent shops around the country stock our jars, and the current list is on the stockists page if you would rather buy in person.

Will I be charged for delivery?

Not on either of our jars. Both are priced above the R499 free-delivery threshold, so delivery is free on any normal order.

How do I track my parcel?

The tracking number is emailed to you when the courier collects the parcel. If it has not arrived, check your spam folder first, then email us.